Frequently Asked Questions
General Questions
Is bamboo really environmentally friendly?
Bamboo is among the most sustainable natural building materials on the planet. Bamboo is actually a type of grass that grows exponentially faster than trees, making it much more sustainable as an industrial crop. Naturally pest-free, there’s no need for pesticides in growing bamboo. Haku Wood sources material from carefully managed bamboo forests, making its products truly renewable ‘green’ material.
Are Haku Wood products really that strong?

There are 3 reasons why Haku Wood Bamboo Flooring is among the strongest in the world:

1. Bamboo is already strong in its natural form.
Unlike wood, bamboo has no rays or knots. This naturally smooth surface makes bamboo planks far more dimensionally stable throughout their length, allowing pressure to be more evenly distributed over the surface area. Mature bamboo is so dimensionally stable that it is often compared to steel. This is why in many parts of Asia, bamboo is used as scaffolding on many commercial projects. In the United States and France, there are homes built entirely of bamboo that are certified as earthquake-and-cyclone-resistant.
Bamboo is water, stain, and pest-resistant. Bamboo also repels mold and mildew, and is fire resistant.

2. Densified strand-woven process.
Bamboo fibers are compressed under extreme heat and pressure resulting in one of the hardest natural flooring materials available, making it an ideal choice for both commercial and residential use. Strand-woven bamboo is over twice as strong as oak.

3. 9 layers of UV-inhibitor paint
Extra protection and deeper colors mean heavy duty flooring that can looks good and lasts a very long time.
Haku Wood is so confident of its products that it offers a 25-year warranty on all of them.

Preparation and Installation
Where can I install bamboo flooring?

Bamboo flooring is extremely versatile. It can be installed in virtually any room of your home, above or below ground, over wood, OSB, or existing vinyl flooring.
That said, there are several locations that are not recommended for bamboo flooring. Because bamboo flooring is a natural flooring product it is not recommended to install bamboo be in wet locations such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause your bamboo flooring to warp or swell.

What's the best direction to install the planks?

From a technical point of view, any direction is possible and you can install the planks lengthwise or widthwise. The choice is purely a matter of personal taste.

As a general rule, you will obtain the most attractive effect if you lay the floor lengthwise in the same direction as the main light source and in the same line as the most frequently used entrance.

How do I install the bamboo floors?

Haku Wood floors uses a tongue and groove design making them easy to install. Some things to consider:
* Ensure that your sub-floor is flat and smooth.
* Take extra care when installing bamboo flooring over radiant heating or under constant air conditioning.
* Read your bamboo flooring manufacturer’s installation instructions carefully.
* Allow your bamboo flooring to acclimate in the room where it will be installed for a minimum of 72 hours.
* Inspect each bamboo flooring panel carefully for defects or damage before installing it.
* Always use a tapping block and never hit bamboo flooring directly to avoid fracturing the flooring edge.
* Add at least 5% to your total order to allow for waste and cuts.

Maintenance and Repair
How do I keep the floors in tip top shape?

Use a damp cloth to blot up spills and spots as soon as they happen. For tough stains such as oil, paint, markers, lipstick, ink, tar or cigarette marks, use acetone/nail polish remover then wipe with a damp cloth. Always avoid allowing liquids to stand on your floor.

Regularly vacuum, (using the hard floor attachment), dust mop or sweep the floor to prevent sand or abrasive dust from accumulating and scratching the finish.

Do not use oil based, wax, polish, or strong ammoniated or abrasive cleaners, steel wool or scouring powder to clean the floor. Never use a steam mop on your floor.

Do not wash or wet-mop the floor with soap, water, oil soap detergent or any other liquid cleaning material. This could cause swelling, warping, delaminating and joint-line separation, and void the warranty. Do not use any type of polisher.

Purchase, Delivery and Warranty
Is there a minimum order?
How long should I expect delivery time to be?
PT Indonesia Hijau Sarana
Phone: +62 21 8671066
Fax: +62 21 8671059  
Monday - Friday 09:00 - 17:00 (UTC+07:00) Address: PT Indonesia Hijau Sarana JL. Mercedes No.324F, Wanaherang, Gunung Putri, 16965, Bogor, Jawa Barat, Indonesia

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